Careers at Hummels Office Plus

Job Title: Customer Service Representative

Department: Corporate Office, Mohawk, NY

Hours: 9am - 6pm (Monday – Friday) w/ 1 hour lunch from 1:30-2:30pm

Supervisor: Customer Service & Purchasing Manager

Pay: $15.50/hr - $17.50/hr based on experience.

Are you an outgoing, friendly person who loves helping people? If so, look no further! Hummel’s Office Plus is seeking a passionate and dedicated Customer Service Representative to join our team.

We are a locally family-owned company that has been in business for over 80 years; providing home & office solutions and exceptional service to our customers. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensure that orders are being placed by communicating with customers by phone, email, fax, and online chat; and will process customers’ orders of office supplies and stock furniture by using our DDMS software program, as well as making sure all inquiries and concerns are being addressed in a timely and professional manner.

Key Responsibilities:

Greet and assist customers with their orders via phone, email, fax, and online chat. Listen & understand customer needs and provide appropriate solutions and recommendations when needed along with product information.
Checks inventory on Hummel’s website, direct vendors, and wholesalers for product availability.
Solicits sale and/or inquiries of new merchandise, supplies/furniture, and equipment, or additional services that Hummel's has to offer. Upsells via phone and/or by email by sending flyers for various products created by the Hummel’s Marketing department.
Processes credits and returns for office supplies and basic office furniture. Addresses customer complaints, shortages and miss picks. Along with filing, typing and other office duties as needed.
Processes custom stamps, nameplates, trophies, signs, ASI, and other custom product.
Works on backorder reports, Edit 6 report, and other backordered purchase orders for customers.
Handles customer research for Accounting, Accounts Receivable, Sales Reps, and Accounts Payable department.
Works with entire Customer Service Department to make sure all the daily duties are completed such as (but not limited to) recurring orders, water sheets, and all daily tasks that need to be handled by end of day.
Contacts the Hummel’s Delivery Team daily for daily check-ins.
Subject to and not limited to the following duties: updating customer contracts, preparing quotes for customers, assisting customers with updates to online passwords and providing ETAs for backordered items and assists sales reps.
Regularly uses the company One Drive, Share Drive, Intranet, Jump Track, and Microsoft Excel, Word, and Outlook programs for various work-related tasks.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate must possess excellent communication, organizational & time management skills, and be proficient in word processing/data entry. This position requires the utmost professionalism; this person must dress in a businesslike manner as well as a professional demeanor. Must be detail oriented, able to make decisions, and be flexible. Ability to manage multiple assignments at once. Must have reliable transportation. A team player with a positive attitude is a plus. Proficient in computer skills & Microsoft Office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hummel’s Office Equipment Company, Inc., is an AA/EOE

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Job Title: Delivery Driver

Department: Supply Warehouse

Hours: Monday – Friday; 7am – 3:30pm (and/or until the completion of run) with a 30-minute lunch.

Supervisor: Fleet Manager

Pay: $16.25/hr - $17.00/hr depending on experience.

Hummel's Office Plus is seeking a reliable, punctual, and safety-conscious driver to join our team at hummel's Office plus. Our ideal candidate will have a passion for providing exceptional customer service, strong attention to detail, and excellent communication skills. As a driver, you will be an essential part of our business, responsible for delivering goods and services to our valued customers. This is a full-time position with room for growth and advancement within our organization.

You will be responsible for loading & unloading merchandise from a company truck, inspecting packages for proper condition for delivery, navigating an established delivery route(s), and maintaining professional communication with customers as well as Hummel’s sales representatives & customer service department. Our drivers collect delivery information on a delivery record called a Driver Manifest, collect money from customers, and record the transaction on a customer receipt, pick up rejected or unsold product, etc., and return product to the office. Assist other departments as needed.

To be successful in this role, the ideal candidate must have excellent time management, customer service, and communication skills. The ideal candidate should also be able to handle short and/or long-distance deliveries in a timely fashion and follow all company safety procedures. All Hummel’s employees operating company vehicles must have a valid, clean driver’s license, and adhere to Hummel’s grooming & appearance standards policy as this is a very customer-oriented position.

DOT Physical & Drug Screen required: All Hummel’s employees operating company vehicles must have a DOT physical (and keep current). A DOT physical is mandated by the Federal Motor Carrier Safety Administration (FMCSA), and their guidelines for employee health must be met given the demands of the job. During the DOT exam, your doctor will look at your medical history, medications, and other information. Essentially, a DOT physical will check for health in the following categories, although depending on the person, the exam may be more extensive: Hearing, Vision, Blood pressure, Mouth and throat, Lungs and chest, Heart (via an electrocardiogram, or EKG), Vascular health, Neurological health, Musculoskeletal health, Abdomen, Genitals & Urine and blood tests (to check blood sugar levels and to test for illegal drugs).

Qualifications and Skills:

Must possess a valid driver’s license and a clean driving record.
Reliable transportation to and from work.
Must comply with all DOT physical screening regulations.
Ability to work flexible days and hours.
Excellent time management and customer service skills.
Demonstrate safety and navigation skills.
Ability to work on a team or independently.
Ability to regularly lift and move packages up to 50lbs, frequently lift up to 75lbs, and occasionally lift up to 100 lbs.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
One year certificate from college or technical school; three to six months related experience and/or training; or equivalent combination of education and experience.

Hummel’s Office Equipment Company, Inc., is an AA/EOE

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Job Title: Floater Delivery Driver

Department: Supply Warehouse (Mohawk, NY 13407)

Hours: Monday – Friday; 6:30am – 3:00pm (and/or until the completion of run) with a 30-minute lunch.

Supervisor: Fleet Manager

Pay: $17.00 - 19.00/hr based on experience.

Hummel's Office Plus is seeking an energetic Floater Delivery Driver to join our team and make sure that our newly hired drivers are trained adequately, and customers receive their orders quickly and efficiently.

As a Floater Delivery Driver, you will play a critical role in our business by working with our newly hired Delivery Drivers by being a key role in their training process. When not training newly hired Delivery Drivers, you will be delivering our products and services to our valued customers. You will be responsible for loading & unloading merchandise from a company truck, inspecting packages for proper condition for delivery, navigating an established delivery route(s), and maintaining professional communication with customers as well as Hummel’s sales representatives & customer service department. Our drivers collect delivery information on a delivery record called a Driver Manifest, collect money from customers, and record the transaction on a customer receipt, pick up rejected or unsold product, etc., and return product to the office. Floater Delivery Drivers assist with tasks as needed such as “wholesaler” items, assist Fleet Manager with various tasks/duties when asked/required, and getting a “jump start” on training any driver(s) or on a more difficult run if/when needed. Will assist other departments as needed.

To be successful in this role, the ideal candidate must have excellent time management, customer service, and communication skills. Interpersonal skills are a plus. The ideal candidate should also be able to handle short and/or long-distance deliveries in a timely fashion and follow all company safety procedures. All Hummel’s employees operating company vehicles must have a valid, clean driver’s license, and adhere to Hummel’s grooming & appearance standards policy as this is a very customer-oriented position. Floater Deliver Drivers will be trained & expected to know all delivery route(s) in our business and are to set the standard and tone for other drivers.

Qualifications and Skills:

Must possess a valid driver’s license and a clean driving record.
Reliable transportation to and from work.
Must comply with all DOT physical screening regulations.
Ability to work flexible days and hours.
Assist Fleet Manager with various tasks/duties given.
Excellent time management and customer service skills.
Demonstrate safety and navigation skills.
Ability to work on a team or independently.
Ability to regularly lift and move packages up to 50lbs, frequently lift up to 75lbs, and occasionally lift up to 100 lbs.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
One year certificate from college or technical school; three to six months related experience and/or training; or equivalent combination of education and experience.

Hummel’s Office Equipment Company, Inc., is an AA/EOE

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JOB TITLE: Order Processor (Full Time)

DEPARTMENT: Supply Warehouse

HOURS: M – F, 9:00am – 6:00pm (With a 1-hour lunch)

SUPERVISOR: Distribution Center Manager

PAY: $15.00/hr - $16.00/hr depending on experience

Hummel's Office Plus is seeking a motivated Order Processor to join our team to make sure our customers receive their orders quickly and efficiently.

As an Order Processor, you will be responsible for the daily picking and filling of incoming orders in an accurate and timely manner for our customers and placing these orders in the correct “delivery run” that they will be in for the next day. You will be responsible for keeping the warehouse clean and aisles free of any clutter and informing your manager when stock is low.

Additional responsibilities may consist of compiling records concerned with ordering, receiving, storing, issuing, and shipping materials, supplies & equipment, & entering information into the computer to maintain inventory, purchasing, shipping or other records. In addition, you will need to review bills of lading for incoming merchandise and customer orders; maintain back-order file & release back orders for shipment; prepare requisitions, orders other documents for purchasing. Order Processors may be asked to assist in unloading trucks, verifying product, and putting away inventory in correct bin location(s); take phone calls to schedule inbound deliveries; handle UPS, DHL & FedEx shipments. Order Processors are responsible for running reports to assist with inventory maintenance, assist other departments as needed & other duties as assigned.

To be successful in this role, the ideal candidate must have the ability to multi-task, and work efficiently independently and make decisions, as well as work with a team. Ability to read and interpret documents such as plans, safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to add and subtract two-digit numbers; multiply and divide with 10’s and 100’s. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. While performing this job, the employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Must adhere to Hummel’s Office Plus grooming & appearance standards policy.

Forklift training necessary (will train); High School diploma or general education degree (GED); One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Hummel’s Office Equipment Company, Inc., is an AA/EOE

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Job Title: Executive / Marketing Assistant

Department: Executive Services (Mohawk, NY 13407)

Hours: 7:55am – 5pm (Monday through Friday) w/ 1-hour 5-minute lunch from 1pm – 2:05pm

Supervisor: Executive Services Manager

Pay: $15.00/hr - $17.00/hr depending on experience.

We are currently seeking a dynamic and enthusiastic Executive / Marketing Assistant to join our growing team. As an Executive / Marketing Assistant at Hummel's Office Plus, you will play an integral role in supporting our marketing efforts and helping us reach our target audience.

This position will perform a variety of clerical and marketing duties, as well as provide assistance and support to Hummel’s Executive & Management Team. This includes but is not limited to: memos, correspondence, reports, forms, spreadsheets, flyers, etc. Will also assist other departments when needed, including serving as a backup for

Executive Assistant/Receptionist for appropriate coverage daily plus vacation. Runs and distributes reports as well as research product and customer information in DDMS computer system. This is an in-house position that requires you to be in the office.

Works with our social media accounts and marketing systems. Would need to be proficient with how social media works for engagement and to grow our audience. Outgoing & friendly personality to help with videos and meetings. Must be comfortable with being on social media videos as we continue to evolve our presence and implementation of new ideas.

Coordinates all donation requests and contributions. Handles donations from the beginning stage to final stage after committee’s approval. This includes but not limited to: Preparing donations for review to include stamp of when received, customers information, due dates, past approval or declined. Once approved, action items that need to be completed could include reaching out to persons handling the donation request, placing orders within our system (DDMS), preparing Gift Certificates, following up with donations and logging donations in spreadsheet after completion.

Candidate must be creative, possess excellent communication, organizational & time management skills and proficient in word processing/data entry (Microsoft Word, Excel, Publisher, Microsoft Outlook, etc.). This position requires the utmost professionalism; this person must dress in a businesslike manner as well as a professional demeanor. Must be detail oriented, able to make decisions and flexible. Ability to manage multiple assignments at once and keep record of pending items with daily email/pending document. Must possess excellent creative, business writing and proofreading skills. Will be required to travel to Syracuse at least twice a month. Reliable transportation a must.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office products.

**Please submit salary requirements with resume**

Hummel’s Office Equipment Company, Inc., is an AA/EOE